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Privacy Policy for GEM Windows and Doors

Effective Date: January 1st, 2025

Thank you for visiting the GEM Windows and Doors website (referred to as “Provider,” “we,” “us,” or “the Site”). Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us online.

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We encourage you to read this Privacy Policy carefully to understand our practices and your rights. Using the Site, you consent to the practices described in this policy.

Information We Collect

We collect information to provide better services to our customers and enhance user experiences. The types of information we may collect include:
 

  1. Personal Information You Provide:

    • Name, email address, phone number, and mailing address.

    • Payment and billing information for transactions.

    • Details are provided through forms, inquiries, or surveys.
       

  2. Automatically Collected Information:

    • Your IP address, browser type, and operating system.

    • Pages visited, time spent on the Site, and other usage details.

    • Information is collected via cookies and other tracking technologies (see "Use of Cookies" below).
       

  3. Third-Party Data:

    • Information from third-party platforms you interact with, including social media accounts connected to GEM Windows and Doors.

How We Use Your Information

We use the information collected for purposes such as:

 

  • Processing orders and payments.

  • Responding to inquiries and providing customer support.

  • Improving our products, services, and website functionality.

  • Sending promotional materials, updates, or special offers (with your consent).

  • Ensuring compliance with legal obligations and protecting our rights.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
 

  1. Service Providers:

    • With trusted third-party vendors or contractors who assist with business operations, such as payment processing, website hosting, and email marketing.
       

  2. Legal Obligations:

    • When required by law, regulation, or legal process.

    • To enforce our terms of service or protect the rights, property, or safety of GEM Windows and Doors and its customers.
       

  3. Business Transfers:

    • Your information may be transferred to the new entity in connection with a merger, acquisition, or sale of assets.

 

Use of Cookies

Cookies are small files placed on your device to enhance your browsing experience.
 

  1. Types of Cookies Used:

    • Functional cookies to remember user preferences.

    • Analytical cookies to track website usage and performance.
       

  2. Your Choices:

    • You can manage cookie settings through your browser. Note that disabling cookies may affect your ability to use some features on the Site.

 

Security of Your Information

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. These include SSL encryption for sensitive data and restricted access to stored information.

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However, no system is completely secure. We encourage you to protect your account credentials and contact us immediately if you suspect unauthorized activity.

 

Your Choices and Rights

  1. Access and Update:

    • You may review, update, or correct your personal information by contacting us.
       

  2. Opt-Out:

    • You can opt-out of marketing communications by following the instructions in our emails or contacting us directly.
       

  3. Data Deletion:

    • You can request the deletion of your personal information, subject to legal and operational retention requirements.
       

  4. Object to Processing:

    • You have the right to object to certain processing activities, including profiling or direct marketing.

Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

Links to Other Websites

The Site may include links to external websites. We are not responsible for the privacy practices or content of such third-party sites, and we encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

 

GEM Windows and Doors

1590 The Queensway

Toronto, Ontario

M8Z 1V1

(427 / Queensway,

5 minutes from CF Sherway Gardens)


Phone: 416-533-4331
Email: info@gemwindows.com
Website: https://www.gemwindows.com

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