Frequently Asked Questions

YES! GEM has a large showroom filled with and displaying a large selection of our products and product lines that were carefully curated for our customers. Our showroom is located at 1590 The Queensway, Etobicoke, ON, M8Z 1V1. To book a showroom visit or an in-house appointment click here

Our team is both inside sales and outside sales, our outside sales team can come out to your home to take images, measurements and talk about the scope of your project. They do not quote in the home, our team works on highly customized quotes with a selection of products to help you achieve your goals. Click here to book your appointment

That’s where GEM’s knowledgeable representatives come in. A GEM professional will discuss your project, budget, and preferences with you so as to evaluate, advise, suggest and present the best combination of windows and doors to suit your particular needs. Book an appointment with a GEM representative to get started. https://www.gemwindows.com/contact-us

During your visit to the GEM showroom, you will meet with professionally trained and experienced representatives. The representative will discuss your goals, needs and wants whiles they guide you through the product choices suitable and available to you. Our showroom has a selection of windows and doors showcasing design and color options. Once you have made your selections the GEM representative will prepare a competitive quote for you. Click here to book your GEM showroom appointment today to get started.

An appointment is not necessary but it is encouraged. During our showroom hours we will always have someone to help you and answer your questions. With a booked appointment we can ensure that someone is waiting for you. For large projects, new builds or commercial projects please book an appointment. While all of our staff is great we do have a few on our team that specialize in these and we want to make sure you are getting the best service. When you're offered a coffee, take it! We make great coffee and you never know it could be the owner himself pouring you a cup of Joe. Contact us here.

GEM offers a selection of carefully curated product lines to provide our customers with the right choices for their homes. We have product lines that range from premium quality vinyl to exceptional aluminum wood, aluminum clad to high-end hot-rolled carbon steel frame window and doors. With all the options to choose from, there is nothing general about us or our customers, each quote is custom just like your home. Book a consultation with one of our representatives to get started. Pricing and quotes depend on the type of installation, location of the property, and the overall or entire scope of work. Click here to contact us.

Generally, a showroom visit can take 45 minutes to 1 hour. This will depend on the size of the products we are looking at windows, doors, garage doors, interiors, exterior products. We have lots to show you. If you are pressed for time please be sure to book an appointment, our team will be sure to make your visit efficient and get you back on your way, For large projects, new builds or commercial projects please book an appointment and plan to be with us for 1 to 2 hours. This visit will be more than just looking at products, there will be design factors and questions from our team. Contact us here.

GEM representatives do not provide estimates in the home, this makes our visit anywhere from 30 minutes to 1 hour. Our representative will take measurements and photos, discuss with you your goals, and make some recommendations. They take all that information and bring it back to the office where we value engineering the best products for your project. Expect your quote in 2-3 days, your representative will let you know if it will take longer. Contact us here

Yes, GEM provides a free general estimate on residential homes. This also includes an onsite visit or showroom consultation or both to make sure that we are quoting you what you want. Click here to request a free quote.

GEM offers a selection of carefully curated product lines to provide our customers with the right choices for their homes. We have product lines that range from premium quality vinyl to exceptional aluminum, wood, and aluminum clad to high-end hot-rolled carbon steel frame window and doors. With all the options to choose from, there is nothing general about us or our customers, each quote is custom just like your home. Book a consultation with one of our representatives to get started. Pricing and quotes depend on the type of installation, location of the property, and the overall or entire scope of work. Click here to contact us.

Typically a residential quote takes two to three days to prepare. If you are requesting customized items, that will require us to send out to our suppliers for pricing it can take a few extra days, new construction projects requiring our team to review architectural drawings, plans, and/or window schedules can take up to a week. Your GEM representative will advise you if the quote will take longer than usual.

YES! GEM offers financing on all its installed contracts and your GEM representative will help you customize the best payment plan for your project. Contact us for more information.

You can take basic measurements of your windows and doors to help move your quote along. These measurements will be used to prepare a preliminary estimate. Final measurements are done by our install team after a contract has been signed and before any products are ordered. Click here to check out our how-to, for diagrams and detail on how to measure your products.

The simple answer is no. Condensation is the result of humidity in your home, not the functionality of your windows. When the humidity is high in your home the water vapors are seen on the surface of the area with the lowest temperature, which in most cases is on glass surfaces of windows and doors. Although condensation may seem a bother it is actually a good indicator that you have good windows, they are helping to keep your home sealed from any air drafts. Click here to check out our How-to’s for tips on how to combat condensation in your home.

No, condensation on your windows means that they are working really well. When you have condensation on your windows that you can touch it means that you have an air-tight area where the moisture can not escape. If you can not touch the condensation and it is inside the glass unit then your unit has failed, contact your window supplier to discuss options for replacement.

There are two options to reduce sound in your home. The more traditional way is to upgrade your double pane glass to a triple-glazed window, which dampens sound because it must travel between three panes of glass instead of two. Another and better option for sound reduction is to purchase windows and doors with laminate glass (instead of regular or tempered glass). The laminated glass allows for a double glazed unit with each pane having a different thickness. By having different thicknesses, typically 6mm and 3mm, the sound transmittance is reduced more than if it was passing through three 3mm panes of glass. Laminated glass is also a good security feature as it is very difficult to break or penetrate. Laminated glass offers both soundproofing and added security from breakage.

Each product comes with a best-in-class manufacturer-backed warranty and GEM 5-year labour warranty on the residential installation. Most warranties are attached to the property address and are transferable upon sale of the property to the new owner. All warranty periods begin on the date of installation. Click here to visit the warranty section on our website for more details and to download specific product warranties (where applicable)

All our products are customized to your specific needs. Our representatives will consult with you to assess your specific needs to recommend and present the best product offering to you. Click here to reach out to a GEM representative.

Lead times vary depending on supplier/fabricator and are based on time of year, raw material availability, product order and/or level of customization, delivery lead times, or other global supply chain factors. Speak with your GEM representative to get an estimated lead time based on your product selection. Under normal circumstances, most GEM products have an average lead time of 6 to 10 weeks.

A retrofit installation inserts a new window into an existing opening while retaining the interior jamb and trim. A full replacement (also referred to as brick to brick) removes the entire window and trim from the opening, going back to the studs and installing a new window with a new jamb and trim. Our representatives can advise you on the best installation method for your specific project. Book your consultation today by clicking here!

GEM has the best installation crews in the Province, full-time window and door industry professionals who are Window Wise trained and certified, working effectively and efficiently. GEM installers are also fully insured and WSIB certified. Your installation will depend on the scope of work. Once a GEM installer has done a site visit and taken the final measure they will advise our Production Department. Upon booking your installation we will advise you as to the timing of your particular installation.

YES! Weather conditions permitting, GEM installs all year round. Our teams are equipped with installation materials that are made for colder weather. GEM install crews are instructed to remove and install 1 product at a time, ensuring that your home is open to the elements for a minimal amount of time. Notwithstanding the season, there may be weather conditions or circumstances such as extreme cold, heavy snowfall, extreme icing conditions or driving rain or other safety reasons when we can not install, in which case a GEM representative will contact you to reschedule to the first available date possible.

AirFlex is a manual vertical glass windbreaker railing system that shields outdoor spaces from the weather. In contrast, Automatic Guillotine Windows have motorized designs that slide up and down, creating a smooth connection between indoor and outdoor areas. Do you wish to know more? Click here to reach out to a GEM representative.

Yes, both AirFlex and Automatic Guillotine Windows are versatile and customizable for various residential and commercial applications.

Both products are easy to maintain. AirFlex uses durable materials that require minimal upkeep, while certain models of Automatic Guillotine Windows feature tilting panels for convenient cleaning.

Absolutely! Both AirFlex and Automatic Guillotine Windows offer a range of customizable options to ensure a perfect fit for your unique space and requirements. Click here to request a free quote.

Yes, both products contribute to energy efficiency by providing effective protection against the elements, which helps with climate control in your space.